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NeuroRestorative’s Tyler, TX, Program Supports Louisiana Staff and Individuals Displaced by Hurricane Ida

They say where one door closes, another opens. Such was the case on Thursday, September 2, when power outages, flooding, and diminished access to resources in the aftermath of Hurricane Ida forced the evacuation of program participants and staff at the NeuroRestorative Hammond, LA, program. Four hundred miles away, the NeuroRestorative Tyler, TX, program sprang to action to host our program participants and staff members in need.

Arriving in Tyler after a 10-hour journey, the Hammond team members and participants were met with a hot meal and warm beds courtesy of Operations Management & Program Service Director Jenna Epperson and her team, who went grocery shopping, prepared rooms, and stayed until 11:00 p.m. to help everyone get settled in.

Miriam Travis, Operations Management and Program Service Director for our NeuroRestorative program in Hammond, credits her team’s preparedness for the seamless transition while maintaining the highest standard of care. For many, it was their first experience with this type of crisis management.

“The NeuroRestorative policies and procedures really prepared us,” said Miriam. “Our staff jumped right in to go, forgoing even their own home needs. They made sure we had all the supplies and food, the vans were gassed up, and the staff moved without flinching. They were so diligent, making sure our participants were safe the entire way. Everyone was on the same page, and we notified families of what was happening. We take great pride in that we are a home away from home for the people we serve. Families knew our intentions and trusted us.”

After weeks of mold remediation, fire inspections, and a lot of deep cleaning, the Hammond program returned home at the end of September — but not before thanking their Tyler hosts with a homemade gumbo lunch!

Thank you to all of the Hammond and Tyler team members for their remarkable dedication and service to the individuals in our care!